Dispatch & Delivery

UK DELIVERY OPTIONS

    DELIVERY

   PROCESSING

   CHARGES

  *Standard delivery

  Within 3-5 working days

  Free

  *Nominated/Next day delivery No Sunday delivery

  Standard (up to 1Kg)  
  Saturday before 1pm

  £8.45
  £13.50

 

Standard delivery

Standard delivery to most UK post codes is free and takes two to Three working days including Saturdays
All parcels will be posted by Royal Mail 2nd Class to sign for.  Once your order has been despatched you will received a confirmation email with the tracking no. for Royal Mail to track your order

For the Scottish Highlands and Western Isles please allow up to six working days for standard delivery - and for Shetland and Orkney up to ten working days. Unfortunately standard delivery is not available to the Channel Islands.

Next day delivery

You can choose a delivery date with our nominated day delivery service Monday to Saturday, including next day delivery (if you place your order by 3pm Monday to Friday). We do not deliver on Sundays.  If you opt for next day delivery at the weekend your order will be despatched on Monday unless its a Bank Holiday in which case your order will be despatched on a Tuesday

Standard delivery: £8.45
Saturday/timed delivery before 1pm: £13.50

Please note:

We do not deliver on Bank Holidays. Unfortunately our next day delivery service is not available to the Scottish Highlands and Western Isles, Oban, Aberdeen, Inverness, Shetland, Orkney, the Scilly Isles, Northern Ireland and the Isle of Man.

Delivery to multiple addresses

Unfortunately delivery to multiple addresses is not available.


INTERNATIONAL DELIVERY

Delivering to

   Country

   Delivery Time

   Charges

   Any additional costs

 Countries within the  EU

  1 to 4 working days

  £8.00 per Parcel or free to orders over £50

 There are no additional charges for shipping to the EU

  Australia
  New Zealand

  3 to 6 working days

  £18.00 per  Parcel or Free to orders over £120

 UK VAT will be removed and your local taxes, duties and    charges payable prior to delivery. Please see Note below*

 Bahrain
 Bangladesh
 Canada
 Egypt
 Hong Kong
 India
 Indonesia
 Isreal
 Japan
 Jordan
 Kuwait
 Macau
 Malaysia
 Mexico
 Nigeria
 Pakistan
 Philippines
 Qatar
 Russia
 Saudi Arabia
 Singapore
 South Africa
 South Korea
 Sri Lanka
 Taiwan
 Thailand
 United Arab Emirates    United States 
Vietnam

 2 to 5 working days

 £18.00 per Parcel or Free to orders over £120

 UK VAT will be removed. Your local taxes, duties and    charges are payable prior to delivery. Please see Note below*

 China

 Up to 15 working days

 £18.00 per Parcel or Free to orders over £120

 UK VAT will be removed and your local taxes, duties and    charges payable prior to delivery. Please see Note below*

 Morocco

 1 to 4 working days

 £18.00 per Parcel or Free to orders over £120

 UK VAT will be removed and your local taxes, duties and    charges payable prior to delivery. Please see Note below*

 Norway
 Switzerland
 Turkey

 1 to 4 working days

 £8.00 per Parcel or Free to orders over £50

 UK VAT will be removed and your local taxes, duties and charges  payable prior to delivery. Please see Note below*

 

International Buyers - Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipment charges.
In case the buyer rejects the item due to TAX / DUTY charges issue, we will charge the buyer back for ALL charges including both in & out shipping charges and the TAX / DUTY amount. We will reduce above charges and costs directly at the time we refund to you.

Product exclusions

Most of our products are available for International delivery but some exclusions do apply.
Exclusions include:

  • Technology
  • Fragrance
  • Perishable foods
  • Furniture
  • Certain products containing alcohol.
  • Certain products containing bees wax

Payments

All payments are in British pounds sterling. We will remove UK taxes and calculate local taxes and charges for you so there are no surprises when your parcel arrives.
We accept all major International credit cards.

Returns policy

We want you to be thrilled with your avaj parcel - so if you're not, we will be happy to offer a refund. You can return goods to avaj Limited via post within 14 days of delivery.  See Refunds and Returns